Sign up Stage

If you wish to become a SiteMinder Exchange Publisher partner, you must be certified to the pmsXchange API first and then apply via the following form - https://sm.siteminder.com/smx_partnerships/. (find out how and who reaches out to PMS to become SMX partners)

If you would like to become a certified pmsXchange partner, apply via the following form - https://www.siteminder.com/partner-solutions/apply/. Our business team will get in contact with you once your application has been reviewed. 

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Welcome to SMX For PMS

This page outlines the steps to getting your connection onto the SiteMinder Exchange platform, provided by SiteMinder. Prior to commencing development, you must ensure that you have read the Integration Requirements (add hyperlink to page). Work in Progress….the Integration Requirements.

The duration of the development to getting your product live with us is 60 business days.

• Phase 1 - Welcome Pack

• Phase 2 - Development

• Phase 3 - Certification

• Phase 4 - Production Pilot

• Phase 5 - Live

Project roadmap: high level overview of the pmsXchange project to help achieve the 60 business days requirement to complete this integration. Project Timeline - pmsXchange

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Once you have received the pmsXchange SMX for PMS Welcome Pack email, please confirm the point of contact for this development project and a pilot hotel that is using one of the certified SiteMinder Exchange applications.

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Phase 2 - Development

Once you have completed the Techform in phase 1, the The project will then be handed over to a Technical Partner Integrations Analyst who will create provide the details to a test account and send you all the development details. They will follow-up on your progress weekly and will also be auditing the logs to ensure that you are on the right track. Our Technical Analyst will be on hand to help with any technical questions you have surrounding the pmsXchange SMX Reservation Upload API.

Pre-Certification

Once you confirm that you have completed development, we will require you to fill out our pmsXchange functionality SMX for PMS pre-certification form. This will give us the final list of supported functionalities and the responses to this form will help us generate the Certification Document. We will also provide you with a small pre-certification checklist outlining some basic checks we will do in regards to the XML structure and expected functionality.

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Phase 3 - Certification

A Technical Analyst will provide you with a test plan documentation with further instructions for the Certification Phase and specific test cases to be completed & signed off by us. 

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For certification, we send out a document with an array of reservation scenarios to cover the functionality reservation functionalities your system PMS will support. The certification will aim to certify the parts of the API you specify to us in the pre-certification stage. During this stage, we will also ensure you adhere to our Best Practices and are able to handle our Throttle Limits.

The pmsXchange functionalities are as below:  

• Availability

• Rates

• Restrictions

• Stop Sell

• CTA

• CTD

• Minimum Length of Stay

• Maximum Length of Stay

• Inclusions

Integration Requirements.

Reservations

• Single Room (multiple OTA/Booking Channel reservations)

• Multiple RoomMultiple Rate Plans

• Full Detail Reservation

• Reservation Modification

• Reservation CancellationAbility for PMS to calculate and send back new Availability after a reservation (of any status) is processed

• Record of dataset captured by PMS (via a technical form and screen shots from the PMS)

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Phase 4 - Production Pilot

Once you have been certified by the Technical Analyst, you will be provided with the production configuration details.  The authentication credentials and RequestorID are the same that you already have setup in pmsXchange.

We will then agree on 1 hotel to run in a pilot phase, which is connecting one live hotel using The Channel Manager and integrating with your system on our production environment.  your PMS. The pilot phase is not a test.

The selected hotel should normally be an existing hotel using The Channel Manager. If a selected pilot hotel is a new connection (signing up to get on The Channel Manager), they are subject to the standard SiteMinder training process before moving on to the production pilot phase which can take up to 1 montha live hotel using your PMS and willing to use or already using one of the SMX certified applications listed in our Hotel App Store.

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Phase 5 - Live

Once a PMS Provider is certified and the production pilot property is successfully connected, we will announce internal this new connection as live with SiteMinder Exchange.

We will then hand over all internal setup activation documentation to our support and setup teams. Our sales team will also be made aware of the newly live connection. 

Requests for new production property connections can be made by a property or by the PMS Provider through SiteMinder sales.

SiteMinder Sales will ensure that the property getting connectivity is appropriately aware of the connection and ensure that the SiteMinder configuration and training team is made aware of the pending set up and will manage property go live expectationsSupport Team.

New properties will then be able to complete an online activation form selecting your PMS as the Publisher.