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Below outlines the OTA (OpenTravel) standard EWT codes that will be used..
OTA Error Warning Types
SMX for PMS will use the following OTA error types from OTA Error Warning Type (EWT)
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Common Error Handling Scenarios
Invalid Web Service URI
| Code Block |
|---|
|
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<OTA_HotelResNotifRS EchoToken="4528545b-f875-5c77-9205-22631b68f15a" TimeStamp="2018-09-28T01:48:44+00:00" Version="1.0" xmlns="http://www.opentravel.org/OTA/2003/05">
<Errors>
<Error Type="4">Authentication failed - PMS {REQUESTORID} does not exist</Error>
</Errors>
</OTA_HotelResNotifRS>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope> |
Solution: Confirm you are sending your messages to the correct web service endpoint for your PMS.
Invalid Username/Password
| Code Block |
|---|
|
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<OTA_HotelResNotifRS EchoToken="4528545b-f875-5c77-9205-22631b68f15a" TimeStamp="2018-09-28T01:47:17+00:00" Version="1.0" xmlns="http://www.opentravel.org/OTA/2003/05">
<Errors>
<Error Type="4">Authentication failed - PMS {REQUESTORID} received request with invalid username/password</Error>
</Errors>
</OTA_HotelResNotifRS>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope> |
Solution: Confirm you are sending your messages to the correct credentials for your PMS/Hotelier.
Invalid RequestorID
| Code Block |
|---|
|
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<OTA_HotelResNotifRS EchoToken="4528545b-f875-5c77-9205-22631b68f15a" TimeStamp="2018-09-28T01:48:28+00:00" Version="1.0" xmlns="http://www.opentravel.org/OTA/2003/05">
<Errors>
<Error Type="6">Inconsistent PMS codes. PMS '{WS_URI}' does not match RequestorID '{REQUESTORID}'</Error>
</Errors>
</OTA_HotelResNotifRS>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope> |
Solution: Confirm you are using the correct RequestorID in your message payload.
Invalid Hotel Code
| Code Block |
|---|
|
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<OTA_HotelResNotifRS EchoToken="4528545b-f875-5c77-9205-22631b68f15a" TimeStamp="2018-09-28T01:44:44+00:00" Version="1.0" xmlns="http://www.opentravel.org/OTA/2003/05">
<Errors>
<Error Type="6">PMS {REQUESTORID} is not authorized to access hotel with HotelCode={HOTELCODE}</Error>
</Errors>
</OTA_HotelResNotifRS>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope> |
Solution: Confirm you are using the correct HotelCode in your message payload.
| Code Block |
|---|
|
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<OTA_HotelResNotifRS EchoToken="4528545b-f875-5c77-9205-22631b68f15a" TimeStamp="2018-09-28T01:45:04+00:00" Version="1.0" xmlns="http://www.opentravel.org/OTA/2003/05">
<Errors>
<Error Type="10">Could not validate the schema: cvc-complex-type.2.4.b: The content of element 'tag0:ResGlobalInfo' is not complete. One of '{"http://www.opentravel.org/OTA/2003/05":BasicPropertyInfo}' is expected.</Error>
</Errors>
</OTA_HotelResNotifRS>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope> |
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