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Reservation Request

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Frequency

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titleHow often should we send Reservation requests to pmsXchange?

Reservation requests should be every sent 2 minutes to ensure PMS users have a good reservation delivery experience. If you need to extend this time frame the absolute maximum is every 5 minutes.

Failed

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Reservations

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titleWhat would happen if the reservations are failed to be delivered to the PMS?

We have implemented a timeout feature for reservations which the PMS has requested from pmsXchange multiple times, and no confirmation was sent to pmsXchange. For such reservations an email will be sent to the hotel notifying them that pmsXchange could not confirm delivery, and advising the hotel to contact their PMS provider if they have any queries.

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titleWhy have I received Daily Rates that do not match with the Daily Rates that were sent?

There are a few scenarios where this could happen:1/

  1. Channels sometimes do not specify the Daily Rates:
    - Some Channels could send SiteMinder just the Total of the stay and do not specify the exact rate of each day. Therefore, SiteMinder will average out the daily rate from the RoomStay Total and number of staying days .

2/

  1. Some Channels do not specify Daily Rates of some particular dates due to some business reasons:
    - As occasionally some Channels do not specify Daily Rates of some particular dates due to some reasons (i.e. free stay). SiteMinder will average out the daily rate from the RoomStay Total and number of staying days.

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titleWhy have I received a RoomRate Base amount which is different from the RoomRate Total amount?

There are a few scenarios where this could happen:1/

  1. Total RoomRate has extras/discount applied. Please refer here.

2/

  1. Due to Commission Rate Delivery Preference applied to the Daily Rate Total. Currently SiteMinder does not apply the preference to the RoomRate Base amount.

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titleDo we always receive both Resevation, Room Stay and Room Rate Total Amounts Before and After Tax?

SiteMinder forwards the reservations details as what we received. We will forward you both Amounts Before and After Tax if we receive both from the channels. However, as some Channels only deal with either Amount Before or After Tax, we then can only forward you what we receive from them.

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