This is to provide the guideline for EDMA team members to handle Data Access request via Jira Service Management (JSM).
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🛠️ Process Flow |
New Data Access
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request
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Delete Access request
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\uD83D\uDCD8 Instructions to use EDMA Jira Service Management |
Prerequisite: You must have a licence to handle ticket via JSM.
To check if you have a license, click on this link - https://siteminder.atlassian.net/jira/servicedesk/projects/EH/section/service-requests/custom/89
If you can access and see similar screen below (the content on the right hand side may be different), it means you have the license.
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Otherwise, raise a ticket to IT via SM-Assist and request to add your email under “Invite team”
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Queue in JSM
When user raises a request via SM-Assist to EDMA team, a Jira ticket will be created and assigned to one of our EDMA team member.
Assignee: EDMA team member to handle this request
Request participants: a person who we want to notify or want them to review or approve the request.
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