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Otherwise, raise a ticket to IT via SM-Assist and request to add your email under “Invite team”
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Terminologies in JSM
When user raises a request via SM-Assist to EDMA team, a Jira ticket will be created and assigned to one of our EDMA team member.
Assignee: EDMA team member to handle this request
Request participants: a person who we want to notify or want them to review or approve the request.
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. They will receive an email to notify about the ticket.
“All open”: all tickets are NOT in “DONE”, “CANCELED” or “DECLINED” status.
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