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changes.mady.by.user Paul Collado Orta

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titleWhy have I received Daily Rates that do not match with the Daily Rates that were sent?

There are a few scenarios where this could happen:

  1. Channels sometimes do not specify the Daily Rates:
    - Some Channels could send SiteMinder just the Total of the stay and do not specify the exact rate of each day. Therefore, SiteMinder will average out the daily rate from the RoomStay Total and number of staying days .

  2. Some Channels do not specify Daily Rates of some particular dates due to some business reasons:
    - As occasionally some Channels do not specify Daily Rates of some particular dates due to some reasons (i.e. free stay). SiteMinder will average out the daily rate from the RoomStay Total and number of staying days.

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titleWhy have I received a RoomRate Base amount which is different from the RoomRate Total amount?

There are a few scenarios where this could happen:

  1. Total RoomRate has extras/discount applied. Please refer here.

  2. Due to Commission Rate Delivery Preference applied to the Daily Rate Total. Currently SiteMinder does not apply the preference to the RoomRate Base amount.

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titleDo we always receive both Resevation, Room Stay and Room Rate Total Amounts Before and After Tax?

SiteMinder forwards the reservations details as what we received. We will forward you both Amounts Before and After Tax if we receive both from the channels. However, as some Channels only deal with either Amount Before or After Tax, we then can only forward you what we receive from them.

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titleWe saw that SiteMinder is now delivering Partial Credit Card under PaymentCard@MaskedCardNumber. Don't you send us full credit card number anymore?

SiteMinder is still continue delivering full credit card numbers. However, where a Channel only delivers Partial Credit Card (usually it will consist 3-4 digits), we will deliver this to your PMS.

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titleClick here to expand...We only receive Partial Credit Card from you. How do our hotels received full credit card numbers for payment processing?

The hotels can obtain the full credit card details via the channel extranet or via the email/fax from the Channels.

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titleWe currently only get the CardNumber back in the PaymentCard element. Is there also the possibility to get the CVC code?

Due to PCI Compliance, we are not able to send the CardNumber and the CVC code under the same reservation XML. Hotels can retrieve the CVC code directly from the booking source (channel/OTA) extranet.