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Sign up Stage
If you wish to become a SiteMinder Exchange Publisher partnerSMX partner and integrate to the SMX for PMS API, you must be certified to the pmsXchange API first and then apply via the following form - https://sm.siteminder.com/smx_partnerships/. (find out how and who reaches out to PMS to become SMX partners)If you would like to become a certified pmsXchange partner, apply via the following form - https://www.siteminder.com/partner-solutions/apply/. : Become a SiteMinder partner - Integration Application. Our business team will get in contact with you once your application has been reviewed.
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*NOTE: Development Development to the pmsXchange or SMX for PMS API can only commence once your application has been 'approved' and any applicable agreements are signed. |
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Welcome to SMX
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for PMS
This page outlines the steps to getting your connection onto the SiteMinder Exchange platform, provided by SiteMinder. Prior to commencing development, you must ensure that you have read the Integration Requirements (add hyperlink to page).
Work in Progress…..
The duration of the development to getting your product live with us is 60 business days.
Phase 1 - Welcome Pack
Phase 2 - Development
Phase 3 - Certification
Phase 4 - Production Pilot
Phase 5 - Live
Project roadmap: high level overview of the pmsXchange project to help achieve the 60 business days requirement to complete this integration. Project Timeline - pmsXchange
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Phase 1 - Welcome Pack
Once you have received the pmsXchange Welcome Pack emailPartner Integrations team will send you the SMX for PMS Welcome Pack. Once received, please confirm the point of contact for this development project and a pilot hotel.
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Phase 2 - Development
Once you have completed the Techform in phase 1, the project will then be handed over to a Technical Analyst who will create a test account Partner Integrations team will provide the access to our test environment and send you all the development details. They will follow-up on your progress weekly and will also be auditing the logs to ensure that you are on the right track. Our Technical Analyst The team will be on hand to help with any technical questions you have surrounding the pmsXchange SMX Reservation Upload API.
Pre-Certification
Once you confirm that you have completed development, we you will require you be required to fill out our pmsXchange functionality “SMX for PMS pre-certification” form. This will give us confirm the final list of supported functionalities and the responses to this form will help us generate will be used to created the Certification Document. We will also provide you with a small pre-certification checklist outlining some basic checks we will do in regards to the XML structure and expected functionality.
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Phase 3 - Certification
A Technical Analyst Partner Integrations team will provide you with a test plan documentation Certification Document with further instructions for the Certification Phase and specific containing specific test cases to be completed & signed off by us.
Certification Summary
For certification, we send out a document with an array of scenarios to cover the functionality your system will support. The certification will aim to certify the parts of the API you specify to us in the pre-certification stage. During this stage, we will also ensure you adhere to our Best Practices and are able to handle our Throttle Limits.
The pmsXchange functionalities are as below:
Availability
Rates
Restrictions
Stop Sell
CTA
CTD
Minimum Length of Stay
Maximum Length of Stay
Inclusions
Reservations
Single Room (multiple OTA/Booking Channel reservations)
Multiple Room
Multiple Rate Plans
Full Detail Reservation
Reservation Modification
Reservation Cancellation
Ability for PMS to calculate and send back new Availability after a reservation (of any status) is processed
Record of dataset captured by PMS (via a technical form and screen shots from the PMS)
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Phase 4 - Production
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Once you have your PMS has been certified by the Technical Analyst, you will be provided with production configuration details.
We will then agree on 1 hotel to run in a pilot phase, which is connecting one live hotel using The Channel Manager and integrating with your system on our production environment. The pilot phase is not a test.
The selected hotel should normally be an existing hotel using The Channel Manager. If a selected pilot hotel is a new connection (signing up to get on The Channel Manager), they are subject to the standard SiteMinder training process before moving on to the production pilot phase which can take up to 1 month, the team will provide you with the production configuration details. The authentication credentials and RequestorID are the same that you already have setup in pmsXchange.
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Phase 5 - Live
Once a PMS Provider is certified and the production pilot property is successfully connected, we will announce internal Partner Integrations team will announce internally this new connection as live Live with SiteMinder .We will then Exchange and hand over all internal setup activation documentation to our support and setup teams. Our sales team will also be made aware of the newly live connection.
Requests for new production property connections can be made by a property or by the PMS Provider through SiteMinder sales.
SiteMinder Sales will ensure that the property getting connectivity is appropriately aware of the connection and ensure that the SiteMinder configuration and training team is made aware of the pending set up and will manage property go live expectationsSupport team.
Properties will then be able to complete an online activation form selecting your PMS as the Publisher.