Page Comparison

Monte Carlo Data

Lavanya Sakhamuri

Phuong Nguyen (Unlicensed)

• There is a request to upgrade data collector

• Raise the question to Amy Luong from MC Data in slack #mc-sitemider

Dialpad

Shanu Jain (Unlicensed)

Siddhant Panda (Unlicensed)

• When you need support from Dialpad team

Raise a concern with Craig Titherington (Unlicensed) , he estanblishes a case with support and can involve the account manager if needed

Intercom

Siddhant Panda (Unlicensed)

Shanu Jain (Unlicensed)

• When you need support from Intercom Support

Raise a concern with Craig Titherington (Unlicensed) , he estanblishes a case with support and can involve the account manager if needed

Tableau

Aksha Kurtarkar Phuong Nguyen (Unlicensed)

Tonnie Ya-on

• When the Tableau Server is Down or we need support from Tableau Support

  • Tableau Support case is raised via Customer Portal.

• If the team is having a license issue

Raise a ticket with Tableau Support. Also let the account manager Rowan Lemke <rowan.lemke@salesforce.com> know of the case number.

For license issues, verify what the issue is, check the expiry of the license, and look for a knowledge base to help you around. If all options are exhausted, then raise a Tableau support ticket and follow up with the account manager.