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titleDo you support Weekly, Monthly or Package Rates?

SiteMinder currently only supports Daily Rate, and not Weekly or Monthly Rate.

SiteMinder does support Package Rates. However, this Package Rate must be a Daily Package rate. All extras / discounts must be included in the rates being sent.

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title How do I send Extra / Supplement / Discount rates to SiteMinder?

SiteMinder currently does not support Extra / Supplement / Discount rates being sent separately from Room Only Rates. The rates that you're sending must include all charges as a daily rate.

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titleDo you support Seasonal Rates?

SiteMinder currently does not support Seasonal Rates. However, you may utilise Restriction functionalities to set the seasons.

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titleHow do I send rates for different occupancy numbers?

Based on our specification, SiteMinder only takes rates of one occupancy for for the base occupancy of each room. The difference in rates for each occupancy will be handled on the Channelsbooking channels' side as each Channel booking channel will have different pricing models.

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titleHow do we specify single / double / triple / extra /youth / child rates?

Single, Double and triple rates are not supported by pmsXchange, the base rate amount (BaseByGuestAmt) is how the OTA's work out the base amount for a specific amount of people and have extra / single / double / triple / child rates etc configured on their sites. Only a handful of OTA's allow us to set these in SiteMinder and this is only configurable in SiteMinder by the property.

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titleWhy can't I see my Availability, Restrictions and Rates changes reflected on SiteMinder extranet even though I receive successful responses?

There are a few reasons for this, but please first check if you are sending to the correct environment. Our test environment web service URL is https://cmtpi.siteminder.com/pmsxchangev2/services/INSERT-REQUESTOR-ID-HERE.

If you have sent the request to the correct web service URL, please send us an email to partner.integrations@siteminder.com

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titleHow many dates in advance do SiteMinder support?

SiteMinder supports updates for up to 750 days in the future.

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titleIf I receive an Error back from pmsXchange, will any valid parts of my message be processed?

 No, if you receive an Error message back from pmsXchange, the entire message is failed and none of the data contained will be processed.

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