Guideline - Data Access request via Jira Service Management

This is to provide the guideline for EDMA team members to handle Data Access request via Jira Service Management (JSM).

1. New Data Access request

   

2. Delete Access request

   

Prerequisite: You must have a licence to handle ticket via JSM.

• To check if you have a license, click on this link - https://siteminder.atlassian.net/jira/servicedesk/projects/EH/section/service-requests/custom/89

• If you can access and see similar screen below (the content on the right hand side may be different), it means you have the license.

Otherwise, raise a ticket to IT via SM-Assist and request to add your email under “Invite team”

Terminologies in JSM

When user raises a request via SM-Assist to EDMA team, a Jira ticket will be created and assigned to one of our EDMA team member.

• Assignee: EDMA team member to handle this request

• Request participants: a person who we want to notify or want them to review or approve the request. They will receive an email to notify about the ticket.

• “All open”: all tickets are NOT in “DONE”, “CANCELED” or “DECLINED” status.

\uD83D\uDCCB Related articles