Activation Process for Hotels

Here are the steps for the Onboarding Property Activation that hotels can follow once your publisher is live with SMX. 

1. Hotel fills out the Activation form located at https://activation.siteminder.services/ and selects the Publisher and Application they want to connect.

   1. SiteMinder will provide the hotel code to the Publisher PMS.

      1. If a hotel is already using SiteMinder's Channel Manager and is integrated to the Publisher PMS, the hotel code is the one known to pmsXchange.

      2. If the hotel is not using SiteMinder's Channel Manager or their SiteMinder's Channel Manager is not integrated to the Publisher PMS, we will provide the hotel code.

   2. If the hotel does a request for an incorrect Publisher (PMS) or Subscriber (application), they must fill out the request form again.

2. The hotel is given a request number once the form has been submitted.

3. The form details go straight into our SMX Admin Portal and will be in Pending status. The SMX Activations Team will receive a notification.

4. The SMX Activations Team will contact the Publisher PMS to confirm property and publisher property code.

5. Activation is just a click of a button. Once activated, the Publisher will start uploading the hotel’s existing reservations to their current pmsXchange endpoint.

6. The Publisher might be requested to send a historical reservation flush up to 12 months.

7. SMX Activations Team will check the logs to confirm receipt of the reservations.