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Frequently Asked Questions

General

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titleWhich customers can connect through SiteMinder Exchange?

Any hotel who is using a SMX certified PMS and a SMX certified application can use the interface without the need to be a SiteMinder customer.

Reservations

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titleHow often do the reservations get uploaded into SMX?

  • Direct reservations made on the Publisher system must be delivered immediately to SMX.

  • Reservations made on any channel (OTA, Booking Engine, etc.) are delivered to The Channel Manager and to the Publisher. Once the publishers have a new reservation, it must be delivered immediately to SMX. If the hotel does not have a Channel Manager, the (OTA, Booking Engine, etc.) reservations must be created in the Publisher system and then delivered immediately to SMX.

  • Once the reservations reach SMX, those reservations are delivered immediately to the application.

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titleWhere do I upload the reservations?

You will always upload the reservations to your existing pmsXchange v2 endpoint. The authentication credentials are the same ones used in pmsXchange v2. 

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