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Frequently Asked Questions
General
Which customers can connect through SiteMinder Exchange?
Any hotel who is using a SMX certified PMS and a SMX certified application can use the interface without the need to be a SiteMinder customer.
Reservations
How often do the reservations get uploaded into SMX?
Direct reservations made on the Publisher system must be delivered immediately to SMX.
Reservations made on any channel (OTA, Booking Engine, etc.) are delivered to The Channel Manager and to the Publisher. Once the publishers have a new reservation, it must be delivered immediately to SMX. If the hotel does not have a Channel Manager, the (OTA, Booking Engine, etc.) reservations must be created in the Publisher system and then delivered immediately to SMX.
Once the reservations reach SMX, those reservations are delivered immediately to the application.
Where do I upload the reservations?
You will always upload the reservations to your existing pmsXchange v2 endpoint. The authentication credentials are the same ones used in pmsXchange v2.
OTA_
