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General

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titleWhich customers can connect through SiteMinder Exchange?

Any hotel who is using a SMX certified PMS and a SMX certified application can use the interface without the need to be a SiteMinder customer.

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titleAre all PMSs listed in your website able to connect through SMX?

The PMSs listed on our website are connected to our Channel Manager, but not all have an agreement to publish any data to SMX. 

pmsXchange and SMX are 2 different products that need to be built separately, and being in our PMS List in our web, does not imply that the PMS is available in SMX. The PMSs connected to SMX will have a ‘Hotel App Store’ logo. You can also find the list here: SMX PMSs Reservations Capabilities Table

Reservation API

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titleDo I need to certify to receive data from each data publisher individually?

No. SMX is built on the mentality of 'develop once, connect to many'. Once your connection is certified with SMX you will be able to connect to all available data publishers. SMX will handle any message conversion required.

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titleCould you give me more information about the Certification process?

Certification process is very straightforward. We will create some reservations (some of them will be modified and/or cancelled) and will verify that all of them will trigger either a successful response or a meaningful error response. Your responses should be well in line with our OTA_HotelResNotifRS specifications. We will also test sending through our Minimum and Maximum content samples.

 If some reservations trigger an error (for instance, due to missing data), this error must be as eloquent as possible and it should not impact the http status that should remain as 200. If you have server level issues, then it is OK to respond with HTTP standard error codes. See our Error Handling specs for more details.

The only thing that is required from your side is to leave your endpoint up and running until we complete certification.

 If there's an issue with your responses or some of the reservations could not be delivered and we don't understand why, we will let you know and once it has been fixed, we will resume the certification. This means you can "fail" it any number of times, the important thing is that at the end of this process we fixed all the issues.

Availability and Rate API

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titleAre all PMSes listed on your website able to connect through SMX?

The PMSes listed on our website are connected to our Channel Manager, but not all have an agreement to publish any data to SMX. 

pmsXchange and SMX are 2 different products that need to be built separately, and being in our PMS List in our web, does not imply that the PMS is available in SMX. The PMSs connected to SMX will have a ‘Hotel App Store’ logo. You can also find the list here: SMX PMSs Reservations Capabilities Table

Availability and Rate API

Can we connect with properties using Little Hotelier and The Channel Manager to get ARI?

No, Little Hotelier and The Channel Manager are pushing yet ARI data to SMX.