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titleI didn't receieve data that I am after. How can I get the missing data?

SMX can only provide you with reservation data that is sent by the data publisher. It is expected that your system will be able to return an appropriate error Success+Warning response for missing data or Error message in the event that a reservation message cannot be processed. Please refer to the Error Handling section of the documentation for more detail.

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titleWhy do we need to provide a hotel code to SMX?

We ask you to provide us with an identifier for the hotelier within your system as this ensures that the HotelCode attribute within each message is unique to your system and in a format you are able to handle. As we connect to multiple data publishers, there is the possibility that duplicate codes will exist between these data publishers (ie: HOTEL1 may exist in 2 different data publishers).

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titleCan the ResID_Type and ResID_Value be empty in the OTA_HotelResNotifRS?

HotelReservationIDs / ResID_Type and ResID_Value are mandatory in our Response specs and cannot be empty. This section should not be taken from the reservation request XML received (In case it is not present in the Request XML).
This is the HotelReservationID generated in your application after you confirm/create this reservation in your portal. You should be passing the ID generated in your extranet.
Most partners use the same ID received under UniqueID as their ResID_Value if your system is not able to generate its own confirmation ID.

Reservation API Integration Process

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