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Error Responses to SMX
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It is expected that your application has a robust error handling process in place. An error response should contain a short description of the error to assist our support Support teams in troubleshooting.
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Error Responses using the <Errors></Errors> tag will flag the reservation delivery from SMX to your endpoint as Failed. |
Content-Type
The ‘Content-Type’ for all SOAP XML messages must be application/xml; charset=utf-8.
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<soap-env:Envelope
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">
<soap-env:Body
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">
<OTA_HotelResNotifRS xmlns="http://www.opentravel.org/OTA/2003/05" Version="1.0" TimeStamp="20212022-08-01T09:30:47+08:00" EchoToken="abc123-unique">
<Errors>
<Error Type="6" Code="392">Invalid>Hotel not hotelfound code: ABC<for HotelCode=XXXXXX</Error>
</Errors>
</OTA_HotelResNotifRS>
</soap-env:Body>
</soap-env:Envelope> |
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Invalid Username or Password
| Code Block | ||
|---|---|---|
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<soap-env:Envelope
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">
<soap-env:Body
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">
<OTA_HotelResNotifRS xmlns="http://www.opentravel.org/OTA/2003/05" Version="1.0" TimeStamp="20212022-08-01T09:30:47+08:00" EchoToken="abc123-unique">
<Errors>
<Error Type="36" Code="321497">Guest>Invalid emailUsername address is required<and/or Password</Error>
</Errors>
</OTA_HotelResNotifRS>
</soap-env:Body>
</soap-env:Envelope> |
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Warning Responses to SMX
Any other warning responses that are not application or server level issues should be sent as Success + Warning to avoid reservation delivery failures. Please review https://siteminder.atlassian.net/wiki/spaces/SMXAPPS/pages/1383759931/OTA+HotelResNotifRS#Success-and-Warning.
Our Reservations API specifications will have non-mandatory fields/attributes that a Publisher might not send in the reservation XML if its not supported by them. Publishers should always send the mandatory reservation fields. Please review our https://siteminder.atlassian.net/wiki/spaces/SMXAPPS/pages/1383432331/OTA+HotelResNotifRQ#Request-Specification to view the mandatory and non-mandatory attributes.
Content-Type
The ‘Content-Type’ for all SOAP XML messages must be application/xml; charset=utf-8.
Required Information Not Present - Missing email address
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|---|---|---|
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<soap-env:Envelope
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">
<soap-env:Body
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">
<OTA_HotelResNotifRS xmlns="http://www.opentravel.org/OTA/2003/05" Version="1.0" TimeStamp="20212022-08-01T09:30:47+08:00" EchoToken="abc123-unique">
<Success/>
<Warnings>
<Warning Type="10" Code="321">Guest email address is required</Warning>
</Warnings>
<HotelReservations>
<HotelReservation>
<UniqueID ID="LH123456789"/>
<ResGlobalInfo>
<HotelReservationIDs>
<HotelReservationID ResID_Type="10" ResID_Value="LH123456789"/>
</HotelReservationIDs>
</ResGlobalInfo>
</HotelReservation>
</HotelReservations>
</OTA_HotelResNotifRS>
</soap-env:Body>
</soap-env:Envelope> |
Required Information Not Present - Missing phone number
| Code Block | ||
|---|---|---|
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<soap-env:Envelope xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"> <soap-env:Body xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/"> <Errors> <Error<OTA_HotelResNotifRS xmlns="http://www.opentravel.org/OTA/2003/05" Version="1.0" TimeStamp="2022-08-01T09:30:47+08:00" EchoToken="abc123-unique"> <Success/> <Warnings> <Warning Type="610" Code="497316">Authorization>Phone errornumber -is invalid username</Error> </Errors>required</Warning> </Warnings> <HotelReservations> <HotelReservation> <UniqueID ID="LH123456789"/> <ResGlobalInfo> <HotelReservationIDs> <HotelReservationID ResID_Type="10" ResID_Value="LH123456789"/> </HotelReservationIDs> </ResGlobalInfo> </HotelReservation> </HotelReservations> </OTA_HotelResNotifRS> </soap-env:Body> </soap-env:Envelope> |
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