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Here are the steps for the Onboarding Property Activation that hotels can follow once your application is live with SMX. 

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If an application your Application requires Support Escalation or direct communication with the Publisher (PMS) regarding an issue, please contact smx.support@siteminder.com to open a support case and we will provide the Application you with the Publisher’s (PMS) contact details.

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The Application can use our Test Activation form https://smx-core-activation.dev.siteminderlabs.com/ for testing purposes.

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For any clarification or other request, please contact us on smx.support@siteminder.com to open a support case for troubleshooting.