Error Handling

Error Responses to SMX

Important
Errors must be returned within a 'SOAP Envelope' and use the defined response message container depending on the message being responded to. Please see the relevant parts of our specification within the SMX For Applications API section for more information on the error response message. If the error is specifically related to application level errors, please do not respond any other error types (HTTP etc.). If you have server level issues, then it is OK to respond with HTTP standard error codes

It is expected that your application has a robust error handling process in place. An error response should contain a short description of the error to assist our support teams.

Content-Type

The ‘Content-Type’ for all SOAP XML messages must be application/xml; charset=utf-8.

Invalid Hotel Code

<OTA_HotelResNotifRS xmlns="http://www.opentravel.org/OTA/2003/05" Version="1.0" TimeStamp="2005-08-01T09:30:47+08:00" EchoToken="abc123">
  <Errors>
    <Error Type="6" Code="392">Invalid hotel code: ABC</Error>
  </Errors>
</OTA_HotelResNotifRS>

Required Information Not Present

<OTA_HotelResNotifRS xmlns="http://www.opentravel.org/OTA/2003/05" Version="1.0" TimeStamp="2005-08-01T09:30:47+08:00" EchoToken="abc123">
  <Errors>
    <Error Type="3" Code="321">Guest email address is required</Error>
  </Errors>
</OTA_HotelResNotifRS>

Recommended OTA Error Codes

SMX recommends (but is not limited to) the following error codes from OTA Warning Type (EWT). Any OTA Warning Type can be used.

Error Warning Type (EWT)

Code	OTA Description
1	Unknown
2	No implementation
3	Biz rule
4	Authentication
5	Authentication timeout
6	Authorization
7	Protocol violation
8	Transaction model
9	Authentical model
10	Required field missing
11	Advisory
12	Processing exception
13	Application error

Error Codes (ERR)

Error Codes - General
These are recommended (but not limited to) Error Codes to be returned for general errors. Any OTA Error Code (ERR) entry can be used.

Code	OTA Description	Field
187	System currently unavailable
400	Invalid property code	Hotel code
448	System error
450	Unable to process
497	Authorization error

Error Codes - Updates
These are recommended (but not limited to) Error Codes to be returned for update errors. Any OTA Error Code (ERR) entry can be used.

Code	OTA Description	Usage
16	Invalid date
310	Required data missing: last name
311	Required data missing: first name
316	Required data missing: phone number
321	Required field missing	Used when a required field is missing that does not have a dedicated error code (ie: Room ID required)
375	Hotel not active
392	Invalid hotel code