Here are the steps for the Onboarding Property Activation that hotels can follow once your application is live with SMX.
If an application requires Support Escalation or direct communication with the Publisher (PMS) regarding an issue, we will provide the Application with the Publisher’s (PMS) contact details.
The Application can use our Test Activation form https://smx-core-activation.dev.siteminderlabs.com/ for testing purposes.
Hotel fills out the Activation form located at https://activation.siteminder.services/
Application should provide the hotel with their application property code so they can complete the form.
If the hotel does a request for an incorrect Publisher (PMS) or Subscriber (application), they must fill out the request form again.
The hotel is given a request number once the form has been submitted.
The form details go straight into our SMX Admin Portal and will be in Pending status. The SMX Activations Team will receive a notification.
Based on the steps that are mutually agreed during the pilot phase, the SMX team can either activate the connection right away as soon as we receive the request or send you an email first to confirm property and application hotel code is correct before the activation. Activation is just a click of a button.
Once activated, if your application requires a flush of historical (past) reservations data, then we can push for a selected time period: 3 months, 6 months, 1 year etc. The time period is based on the creation date of the reservation so this might include future reservations that were created in the selected time frame.
At the moment, we are not able to push reservations based on the check-in date only.
We will check the logs to confirm we receive successful responses and ask the application to confirm receipt of the reservations.
For any clarification or other request, please contact us on smx-activation@siteminder.com