pmsXchange Integration Process
- Mitchell Backhouse (Deactivated)
- Paul Collado Orta
- Luke Bayly (Unlicensed)
Sign up Stage
If you wish to become a pmsXchange partner and integrate to the pmsXchange API, you must first apply via the following form: Become a SiteMinder partner - Integration Application. Our business team will get in contact with you once your application has been reviewed.
Development to the pmsXchange API can only commence once your application has been approved and any applicable agreements are signed.
Welcome to pmsXchange
This page outlines the steps to getting your connection onto the pmsXchange v2 platform, provided by SiteMinder. Prior to commencing development, you must ensure that you have read the Integration Requirements. The duration of the development to getting your product live with us is 60 business days.
Project roadmap: high level overview of the pmsXchange project to help achieve the 60 business days requirement to complete this integration: Project Timeline - pmsXchange
Phase 1 - Welcome Pack
Answer the questions needed to create your test account.
Phase 2 - Development
A pmsXchange test account will be created for the PMS/RMS/CRM on our test environment and self-testing can occur at any time, while the Partner Integrations team will monitor the updates and logs to ensure that the development and testing are occurring. They will also be on hand to help with any technical questions you have surrounding the pmsXchange API.
Once you confirm that you have completed development, we will require you to fill out our pmsXchange Pre-Certification form. This will give us the final list of supported functionalities and the responses to this form will help us generate the Certification Document. We will also provide you with a small pre-certification checklist outlining some basic checks we will do in regards to the XML structure and expected functionality.
Phase 3 - Certification
We will provide you with a test plan documentation with further instructions for the Certification Phase and specific test cases to be completed and signed off by us.
Certification Summary
We will provide you with a test plan documentation with further instructions for the Certification Phase and specific test cases to be completed and signed off by us. During this stage, we will also ensure you adhere to our Integration Requirements.
Once you have successfully completed the Certification phase, SiteMinder will sign off on the connection and prepare it for Production Pilot phase.
Your test account on our test environment will be disabled once the certification is complete.
Phase 4 - Production Pilot
Once the certification has been completed, you will be provided with production configuration details.
We will agree one hotel to run in a pilot phase, which is connecting one live hotel using SiteMinder Channel Manager and integrating with your system on our production environment. The pilot is not a test.
The selected hotel should normally be an existing hotel using Channel Manager. If a selected pilot hotel is a new connection (signing up to get on Channel Manager), they are subject to the standard SiteMinder training process before moving on to the production pilot phase which can take up to 1 month.
Phase 5 - Live
Once the production pilot property is successfully connected, we will internally announce this new connection as live with SiteMinder.
We will then hand over all internal setup documentation to our support and setup teams. Our sales team will also be made aware of the newly live connection.
Requests for new production property connections can be made by a property or by the PMS Provider through SiteMinder sales.
SiteMinder Sales will ensure that the property getting connectivity is appropriately aware of the connection and ensure that the SiteMinder configuration and training team is made aware of the pending set up and will manage property go live expectations.